Shipping policy
SHIPPING POLICY
Thank you for shopping with Ignite Light. We’re grateful you’re here and want to make sure you know what to expect after placing your order.
ORDER PROCESSING
Orders containing physical products are generally processed within 2–5 business days, unless otherwise stated on the individual product page.
Processing time is the time needed to prepare your order before shipment and does not include carrier transit or delivery time.
During holidays, launches, high-volume periods, or other exceptional circumstances, processing may take longer. If a significant delay affects your order, we will make reasonable efforts to communicate with you.
SHIPPING & DELIVERY
Shipping options, rates, and estimated delivery information available for your order will be displayed at checkout.
Delivery estimates begin after your order has been processed and shipped.
Carrier transit times are estimates and are not guaranteed by Ignite Light. Delivery may be affected by carrier delays, weather, holidays, destination, or other circumstances outside our control.
MULTIPLE SHIPMENTS
Ignite Light offers products that may be fulfilled by different production partners, vendors, or fulfillment locations.
Because of this, an order containing multiple items may arrive in more than one package and at different times.
If your order arrives separately, don't panic—your remaining items may still be on the way.
TRACKING
When tracking information is available, it will be provided after your order ships.
Please allow time for the carrier's tracking system to update after receiving your shipping confirmation.
SHIPPING ADDRESSES
Customers are responsible for providing a complete and accurate shipping address at checkout.
If you notice an error in your shipping information, please contact us as soon as possible at ignitelightboutique@gmail.com.
We will make reasonable efforts to assist before fulfillment begins, but we cannot guarantee that an address can be changed once an order has entered processing or shipped.
Additional shipping charges resulting from an incorrect or incomplete address may be the customer's responsibility where permitted.
LOST, DELAYED, OR DAMAGED PACKAGES
If your order appears significantly delayed, lost, or arrives damaged, please contact us at ignitelightboutique@gmail.com with your order information.
We will work with you and, when applicable, the carrier or fulfillment partner to determine the appropriate next steps.
Please note that Ignite Light cannot control carrier delays or delivery disruptions once an order has been transferred to the shipping carrier.
DIGITAL PRODUCTS
Digital products do not require physical shipping.
Digital purchases are delivered electronically according to the instructions provided at checkout, on the product page, or in your order confirmation.
If you experience difficulty accessing a digital purchase, please contact ignitelightboutique@gmail.com for assistance.
PRODUCT-SPECIFIC SHIPPING INFORMATION
Certain handmade, customized, made-to-order, print-on-demand, preorder, or specialty items may have different processing or shipping timelines.
When applicable, additional information will be provided on the individual product page. Product-specific information should be reviewed before purchasing and will apply to that item.
QUESTIONS?
Questions about an order or shipping?
Contact us at:
We’re happy to help.